CHINAVASION.COM - LEGITIMATE!

[brodannic]

I have been after some info about chinavasion.com.
Has anyone dealt with them, and were they trustworthy?

[Frazzle]

I haven't dealt with them, but their domain was registered several years ago, and for several years. Both of these facts suggest that they work in a legal manner.

Registrar: SCHLUND+PARTNER AG
Status: ok
Dates: Created 02-jun-2004 Updated 19-nov-2006 Expires 02-jun-2008
DNS Servers: NS3.SCHLUND.DE NS4.SCHLUND.DE

Their website includes logos for several major credit cards, which implies that they accept credit card payments. This is deceptive, because in their payment terms they say

We can accept payment by Paypal or by Bank Transfer only.

Based on that deception, I personally would not deal with them.

You need to be aware that Paypal will only refund you if the recipient has not withdrawn your money from their Paypal account, so it is not safe for this kind of payment. The same goes for Bank Transfers.

[daikho22]

i been experience buying goods from china, after they got the money they didnt send anything at all, always got some1 contact you on msn or yahoo messenger, try to con you. payment by W.U offer very cheap prices. so watch out...,

[chinavasionwholesale]

Hi,
This is Chinavasion Wholesale Ltd (www.chinavasion.com) answering the issues raised on this thread.

- Buying from China can be risky, but mainly if you are dealing with individuals, not companies. Chinavasion is a registered, established business in China and Hong Kong and provides a professional service for international wholesale buyers.

- Chinavasion accepts payment by major credit cards through the payment processor Paypal. This gives buyers an added level of security in their online checkout, and additional buyer protection.

- Frazzle, regarding your statement

"Paypal will only refund you if the recipient has not withdrawn your money from their Paypal account, so it is not safe for this kind of payment."

This is not correct - Paypal protects buyers against non-delivery or misdescribed items.

Chinavasion has a 100% satisfaction guarantee, with 12-month guarantee on all products. You're welcome to visit chinavasion.com and sign up for free to see the wholesale prices and items available.

For more information about Chinavasion a trustworthy source of wholesale electronics please visit this help document:
http://www.chinavasion.com/support/i...barticleid=137

[Daneel]

Originally Posted by chinavasionwholesale

This is not correct - Paypal protects buyers against non-delivery or misdescribed items.

Frazzle is correct. I suggest you read PayPal's buyer protection clauses more carefully. You wouldn't want to be seen as lying to your customers.
http://www.paypal.com/cgi-bin/webscr...ide#pbp-policy

PayPal Buyer Complaint Policy - Our best efforts program to reimburse Users for losses only to the extent we are able to recover the funds from sellers.

It's not unusual for scammers to have PayPal accounts, and they can withdraw the money immediately so that the victim can't recover it. To tell people that PayPal is a "safe" payment method is quite dangerous, many people get scammed simply because they think this is true.

If you pay PayPal through a credit card, you may be able to do a chargeback with the credit card company, but that's something else. You would be able to provide better buyer protection by accepting credit cards directly.

[chinavasionwholesale]

PayPal Buyer Complaint Policy - Our best efforts program to reimburse Users for losses only to the extent we are able to recover the funds from sellers.

In fact the "extent" Paypal can recover funds is not bad. Paypal sellers can have charges on their bank account or credit card to fund disputes in Paypal if there are insufficient funds inside Paypal. Obviously if it comes to this it is not a very professional seller, with no funds in their Paypal account...

When buying from sellers be wary of people with low or zero Paypal ratings.

Above all, you should look for the guarantees and service offered by the seller themselves. To come to a payment dispute in Paypal is the last resort. With a reputable seller like Chinavasion.com customers can solve any issues amicably, with the support team providing advice and if necessary refunds in the case of mistakes with deliveries or products. That's the level of service you should require from any sellers in China.

I'd have to agree with ChinaVasion in this case, not because I'm buying from them. As an full time eBay seller, buyers sometimes do claim a refund when their parcel did not arrive. And if the funds in my account is not sufficient, Paypal will withdraw from my bank account to refund the buyer.

Unless, the seller withdraw everything from his banks, hmmm...

*URL deleted

[Daneel]

Originally Posted by JennyHow

Unless, the seller withdraw everything from his banks, hmmm...

For example

I don't know the details of how the Chinese scammers who have PayPal accounts use them, but I do know it's fairly easy to set up bank accounts with fake IDs in certain countries. And I've heard many stories of people getting scammed through PayPal, and they could not get it refunded because there was no money in the account.

[Alibaba]

Originally Posted by brodannic

I have been after some info about chinavasion.com.
Has anyone dealt with them, and were they trustworthy?

CHINAVASION.COM looks legit to me, because:

Payment is clearly outlined.
Seems they don't accept WU
Bank transfers are to two company accounts (CN and HK)
They do NOT offer and branded items

Most scam are around Nokia, Apple, Nike etc. You can risk a test buy. I think they are OK.

BTW, I think Paypal will cover in case of none delivery, if you have a not-as-described claim you may be on your own.

but I do know it's fairly easy to set up bank accounts with fake IDs in certain countries.

That is almost impossible in Hong Kong, I am not sure about China, but I guess it's difficult too. Opening a private account is easy though.

[NZImporter]

They are awesome... Brought of them a few times product was as described.

[Nyla]

Originally Posted by Alibaba

That is almost impossible in Hong Kong, I am not sure about China, but I guess it's difficult too. Opening a private account is easy though.

When Daneel mentioned scammers opening accounts with fake information, he was referring to private/individual accounts.

To clarify, it's apparently very easy to open a private account in China and Hong Kong with fake ID and personal details. The burden of proof of identity is very low. Opening an account in a company name is much, much harder, and there is a relatively high burden of proof and a greater chance of legal consequences if the account is used for fraud. That's why in multiple threads on the forum, we suggest staying away from Chinese/Hong Kong sellers who have bank accounts that are NOT in the company name.

An account where the owner is listed as, for example, Ang Lee, is a red flag. An account registered to Chinavision, for example, would be a point in favor.

[Professor Boris]

Edit: Picture removed. And the relevance of this image to your post was exactly what?

Originally Posted by brodannic

I have been after some info about chinavasion.com.
Has anyone dealt with them, and were they trustworthy?

To buy off them will be the most frustrating experience of your life. They speak perfect English till the check clears, and than play dumb. I sent $100 for a part, they claimed my bank took a fee, I sent the paperwork and they still denied it. I paid the fee, got the part, it was defective, sent it back, and they claim it never came.

I asked to speak to a supervisor, and was told "This is the supervisor"

How a company, which depends on the internet would be dumb enough to have a disatisfied customer, is beyond me

I recently ordered a watch online from Chinavasion. There website looked very professional and even converted to different currencies. This made me think I could give them a go but now I'm regretting it. An astonishingly SLOW 11 days after the order was placed I get an email saying the item has been sent:

"Dear XXXXX,

Thanks again for your order at http://www.chinavasion.com. We already sent out your goods today and we will provide you with the tracking number soon. Normally we will give you the tracking number within 24 hours.

Best regards
Rose Li "

Well that's great BUT THEN later on the same day I get this email from them:

"Dear XXXXX,

Thank you so much for your order from Chinavasion.com.

I'd like to explain to you that after checking the shipping address on fedex system, we find that the shipping address you gave us belongs to a remote area, you know Chinavasion do not make any profit on shipping, and the shipping address is also a remote area for other carrier, in this case, I'm afraid that you have to pay for additional charges again.

HOW TO PAY FOR ADDITIONAL CHARGE:

1- Go to www.paypal.com, login to your account or create one, and follow the instructions to "Send Money". Send the additional total USD 25 to: paypalmail@chinavasion.com and clearly reference your order number XXXXX and name, stating in the order comments that you are paying for the remote area service fee

2- We will contact you to acknowledge your order - if you don't get an email in two working days please email us.

If you think this is unacceptable, I'm afraid that we have to deduct the payment from your order, hope you understand!

Wait for your reply urgently.
Have a nice day!
Best regards,
Marita
Chinavasion Customer Support"


Now I've already paid $23 for shipping and they want another $25!!!! Where on this planet does it cost $48 to send a small box? In the past I've bought heaps of things from Hong Kong with no problems at all and paid nothing like this in freight. This is my first experience dealing with Mainland China and this stinks big time (not to mention all the spam I'm getting - 17 emails so far). I'm certainly NOT going to pay the additional charge and I'll be contacting Paypal to see what they can do. I'll let you know what happens.

[chinavasionwholesale]

Hi Steve and Professor Boris.

This is George, Sales Manager at Chinavasion.com

First of all, sorry to both of you that your experience at Chinavasion.com was less than satisfactory.

Please quote your order numbers in this thread.

Then I will find out the details of your cases and explain in this thread. I am sure we can help you specifically and in general, explain the background fairly to the forum's users.

[Professor Boris]

Originally Posted by chinavasionwholesale

This is George, Sales Manager at Chinavasion.com

George -

I bought a GPS blocker, it had an bad designed antenna which pulled out, I sent it back. I have to think that replacing a inexpensive gadget is a lot cheaper than an angry customer in today's internet age.


If you give me your email, I will send you the specifics.

[Sarah]

We do not allow members to post their email addresses out on the boards, because then the spammers and scammers will have access to it. You are, of course, welcome to send any registered member a Private Message. To send chinavasionwholesale a Private Message, click here: http://www.fraudwatchers.org/forums/...o=newpm&u=7278

[Professor Boris]

Reply from Chinavasion on day 80 and 85



Dear Sir,

I'm sorry for the inconvenience, but so far we haven't receivd the returned items from order xxxxxx.

If you believe your package should have arrived by now, please provide us with a copy of the postage receipt or tracking number, and we can recheck this with the China Post Office.

Best regards,

Jenny


Dear Sir,

Thanks so much for your information and I think it is still on the way to China, we will inform you once we get the returned items from order 1xxxxxx.

Thanks for your patience.


Best regards,

Jenny

Hi All

This is my promised follow up to my small saga detailed above.

It is the 3rd of December and the watch has arrived. To be quite fair, the watch is very nice and I am happy with it.

What I did was to raise a dispute with Paypal to which they responded very quickly and sent me an email mentioning that they are sorry for having this problem with their system and they will endeavour to have this fixed as I am not the only one..........etc etc etc

I have now closed the Paypal dispute.

I wasn't ever too concerned about the time it took to get here (regular mail service was not an option on the order form) but more the cost. $48 is waaaaaay too much - the original price of $23 was even a little high.

To anyone unsure of Chinavasion, yes they are legitimate but their delivery strategy still has a little way to go. It is good to see that they are concerned enough about their reputation to take quick action in a dispute.

[Professor Boris]

Originally Posted by Steve

Hi All

To anyone unsure of Chinavasion, yes they are legitimate but their delivery strategy still has a little way to go. It is good to see that they are concerned enough about their reputation to take quick action in a dispute.

You had better luck than me

I wrote two emails responding to the Chinavasion representitive, and was told.............. "Hi Mark, You can email me your queries and I will communicate them to George.

Best regards,

Steve"
Chinavasion Customer Support
http://www.chinavasion.com

[Rob]

I'll close this thread as it is clear that chinavision is indeed a legit company. If you have further need to discuss this company, please go to one of the various wholesale message boards.