**SCAM Embroidedworkwear.co.uk

[Monika C]

Hi,

Did anyone recently get refund ?
Please let me know.

I can not get trough to them, my ticket was not open and I can't send another and still no reply to my text. Last time 22/5 he wrote that will get back to me but nothing.

If I knew where they have their workshop my husband would go there with pleasure! What a f*****g cheaters!!!

[Dodobird]

I'm afraid that I cannot tell you more than is in this thread Monika C. There appears to be no update confirming a refund as of yet and I too, have been waiting to see Embroidedworkwear reply to the rest of the complaints that have come in....to no avail until now. I'm sorry.

[Dodobird]

For the record, these statements were made by EmbroidedWorkwear on page number 5 of this thread;

Originally Posted by EmbroidedWorkwear

Until we are able to bring you full telephone support please do feel free to submit us a support ticket via http://www.embroidedworkwear.co.uk/help/ or send us a text to 07581020987 (soon to change - in beta so check back before you send).

We are a small family ran business with no intentions to scam anyone so do get in touch if you have received anything less than perfection from ourselves.

Anything our customer service can't help you wish please feel free to PM me on here.

Regards
Oliver

Embroided Workwear

Originally Posted by EmbroidedWorkwear

Hi Monika, please rest assured we do not intent to cheat you or anyone, if you could provide me with a order number (or address via PM) I will look into this for you.

Look forward to hearing from you.

Embroided Workwear

Originally Posted by EmbroidedWorkwear

No problem Monika, ill look into this now for you, hold on to your seat

EmbroidedWorkwear,

You have made public promises here to fulfill your obligations towards your clients and disappear once again!! Monika C has been holding on to her seat now since you told her to. How long exactly do you need in order to answer her?

[EmbroidedWorkwear]

Originally Posted by Dodobird

What I did mean by my question Cal Hansard, was to know if you had been in contact directly with Embroidedworkwear with regards to the discrepancies in your order?

No they haven't, I have asked for information from this customer via our help ticket system and will help them resolve/replace any damaged goods.

Embroided Workwear

[EmbroidedWorkwear]

Originally Posted by Dodobird

For the record, these statements were made by EmbroidedWorkwear on page number 5 of this thread;







EmbroidedWorkwear,

You have made public promises here to fulfill your obligations towards your clients and disappear once again!! Monika C has been holding on to her seat now since you told her to. How long exactly do you need in order to answer her?

Please see

Originally Posted by EmbroidedWorkwear

Hi Monika, we've found your order but this is locked by another member of staff, this usually happens when they're working on it or are in your account for some reason.

Ill check round tomorrow when everyone gets in and get them to let you know whats happening via a reply to your open ticket

Sorry I couldn't sort this for you right now


Kind Regards
Embroided Workwear

Another member of staff is dealing with this customers issues via the ticket system.

Embroided Workwear

[Dodobird]

Ill check round tomorrow when everyone gets in and get them to let you know whats happening via a reply to your open ticket

That was May 22nd, EmbroidedWorkwear! Will you tell us that you haven't been able to find out with this other staff member what the problem is with Monika C's order?

[BillyC]

Originally Posted by Monika C

Hi,

Did anyone recently get refund ?
Please let me know.

I can not get trough to them, my ticket was not open and I can't send another and still no reply to my text. Last time 22/5 he wrote that will get back to me but nothing.

If I knew where they have their workshop my husband would go there with pleasure! What a f*****g cheaters!!!

Hi Monica C,

Yes I can now confirm after an ongoing battle since January I now have a full refund from embroidedworkwear.co.uk

I know you have been waiting for an update from Oliver and have been left holding on to your seat for several days now, I was hoping my refund was a sign that they were taking customer satisfaction more seriously and looking to put things right.

However on reading Oliver's reply stating another member of staff was dealing with it I'm not so sure. After it being customary for Oliver to deal with everything and as the owner I think Oliver should be dealing with this and giving you an update ASAP.

The other member of staff dealing with the enquiry is not the one commenting on this site and since the question originated here it should be answered here so we can all see if they genuinely are trying to improve their customer service skills or not.

Billy C

[BillyC]

Originally Posted by EmbroidedWorkwear

Hi <removed>, we can now confirm your 2nd refund has now been processed, 2 refunds total your entire order value.

Kindest Regards
Embroided Workwear

@embroidedworkwear, I have now received the 2nd refund and confirm you have now refunded the entire order value.

As you would expect from someone who has been messed around waiting 4 months for an order, then the wrong sizes, lies, blocked emails and underhand tactics used by yourself you may well expect me to tell you exactly what I think at this point and most would not blame me.

However that would be selfish and I must credit you for issuing a refund, I only wish it could have been resolved back in January when you realised there was a problem and it was obviously your fault but perhaps there could be a lesson learnt from that.

FYI I don't even feel happy about getting a refund, It's went on that long I'm not sure how I feel about it any more. The only good thing I can take from this is that if you issued me with a refund you might just be starting to take things seriously and trying to resolve some of the other issues you have.

There are others on here waiting for answers so I guess now we will see if you are genuinely looking to resolve issues and deal with complaints in an acceptable and professional manner or if this is just a stunt to make you look a bit better and buy extra time.

Billy C

Originally Posted by BillyC

I was hoping my refund was a sign that they were taking customer satisfaction more seriously and looking to put things right.

Don't kid yourself on this. The only reason you are getting action (such as it is) is because this is a public forum and we collectively bring their 'business' under scrutiny. The tactic is to shut people up that moan, and screw people that do not.

Keep complaining to Trading Standards and BBC Watchdog people... it is the best option regardless of ANY other consideration IMO.

[Monika C]

Hi,

I have ordered on the 10th of February
10 polo shirts and10 sweatshirts
for total amount £193,19.
Dispatch date 9th of May - corrected at user's request
Order no LC44SY00000408.

Complain made to Trading Standards 24th of May.

27th of May reply from Embroided Workwear : other person dealing with my order.

Looking forward to my full refund still !

[Monika C]

Originally Posted by EmbroidedWorkwear

Please see



Another member of staff is dealing with this customers issues via the ticket system.

Embroided Workwear

My ticket that I have send it to you over a month ago! wasn't open, as I can not send another.
No email from you and no reply to my text.

[Dodobird]

Originally Posted by Monika C

Hi,

I have ordered on the 10th of February
10 polo shirts and10 sweatshirts
for total amount £193,19.
Dispatch date 9th of May
Order no LC44SY00000408.

Complain made to Trading Standards 24th of May.

27th of May reply from Embroided Workwear : other person dealing with my order.

Looking forward to my full refund still !

Monika C,

I understand that you ordered these items over 3 months ago, but am unsure about the dispatch date that you indicate. Was that the promised dispatch date, or one given to you by EmbroidedWorkwear claiming to have sent out your order?

[Monika C]

Sorry for mistake.

[Dodobird]

Not a problem Monika C, I just made the correction to your posting.

I now assume that EmbroidedWorkwear are the ones who advised you that your order was going out on May 9th?

[Monika C]

Email from Oliver 22 February:

Hello Monika,
as you have requested the 7-28 working day delivery of your goods your latest estimated date of dispatch is 21st March 2012.

Orders can be tracked by logging into our website.

Kindest Regards
Oliver
Embroided Workwear

Next message:
Thu, May 3 2012 2:33pm - Admin Admin
Hi Monika, I have checked your account and there are no issues so the despatch date is still 9th May.

Kindest Regards
Oliver


I have been given two dispatch dates.

[Dodobird]

Originally Posted by Monika C

Next message:
Thu, May 3 2012 2:33pm - Admin Admin
Hi Monika, I have checked your account and there are no issues so the despatch date is still 9th May.

Kindest Regards
Oliver


I have been given two dispatch dates.

Thank you for these details Monika C.

EmbroidedWorkwear,

What is so complicated so as to explain why you're stalling for time in replying to Monika C's query?

Where is her order?

[Monika C]

Where is my refund ? Why you are cheating people?
We have to work hard for every penny!!!
Not enough you have taken our money, now you are wasting our time!

Does anybody know where is his so called factory or office?

Thanks

[Dodobird]

Originally Posted by Monika C

Does anybody know where is his so called factory or office?

Thanks

Well Monika C, that does seem to be a question that isn't easily answered. In this post, EmbroidedWorkwear states they now have 2 addresses listed on their website. Here is what the website says;

http://www.embroidedworkwear.co.uk/acatalog/info.html

Our details.

Postal Address (Mail Centre)
Embroided Workwear
Unit 6020
PO Box 6945
London
W1A 6US

Registered Office:
Embroided Workwear
The Meridian
4 Copthall House
Station Square
Coventry
CV1 2FL

The registered office address belongs to this legitimate site, which appears to specialize in providing registration services to small businesses.

If we go by their VAT details, it still shows this address;

Yes, valid VAT number

Member State GB
VAT Number GB 971122440
Date when request received 2012/06/02 02:30:37
Name OLIVER SLINGSBY !! EMBROIDED WORKWEAR
Address UNIT 1
SPRINGWELL BUSINESS CENTRE
SPRINGWELL LANE
BALBY
DONCASTER
DN4 9AA
Consultation Number

At this point, I'm hoping that Watchdog, TS or the police will be able to shed some light on EmbroidedWorkwear's whereabouts. I wish we could be of more help.

[Monika C]

I have reported them to TS and BBC watchdog so far.
Should I go to the police and report them there?

Let me know, please.

Thank you

[Monika C]

That's another address:
Domain name:
embroidedworkwear.co.uk
Registrant:
Oliver Slingsby
Registrant type:
UK Individual
Registrant's address:
Trevissome Park, Blackwater
Chynoweth House
Truro, Cornwall
TR4 8UN
United Kingdom
Registrar:
1 & 1 Internet AG [Tag = SCHLUND]

His email address oliver@embroidedworkwear.co.uk mobile 07725036033 that does not respond. All phone numbers I have found are not responding.
Hi might live in Doncaster.
Did anybody tried to find more information about him trough 192.com.?


PEOPLE AVOID THIS CHEATER !!!!! AVOID!!!