Are we protected by using a credit card?
I bought a musical instrument using my Visa card.
The Visa card bank people say that I can open a dispute, and get a refund if
the goods are not shipped.
I was wondering if anyone has ever gone through this process. I can't deal directly with the merchant, since they don't speak English. I am not even
sure how to contact them anyway.
The company is Ali-Baba and the supplier is "Korea Double." They said the goods were shipped, but the tracking number is no good.
So, is there a "gotcha" where Visa can deny my refund? I don't want this to tie up my credit card balance unnecessarily.