Azzy Flights/Travel flights scam.

[twin_turbo_man]

First of all please read the thread already registered to this site concerning the company Madre Travel Ltd.
http://www.fraudwatchers.org/forums/...p/t-49846.html

I have good reason to believe that the above company is run by the same people that now advertise on line flights as Azzy Flights or Azzy Travel.
Please see websites www.azzyflights.co.uk and www.azzytravel.co.uk.
My girlfriend found this company on line as we wanted to book flights to Manila using KLM and departing 26/04 returning 16/05.
On 27/03 I contacted the company and spoke to Alex and for some time he kept in contact with me even sending a genuine booking reference valid on KLM's website.
He asked me to pay £2000 as a deposit requesting the payment to be made their company bank account Barclays Bank. They did not accept credit cards as they claimed to have been cheated out of £9000 from a failed credit crd payment.
I duly paid the money by fast pay on line on the evening of 27/03 also followed up with another payment on 11/04 £2644. All seemed ok until after payments made and then promises of an eticket etc.
Of course no eticket and the booking reference rolled of the system. I was given another but never resulted in a ticketed booking. Alex agreed to a refund but wantedf to deduct £350 as refund penalty charge! Never recd a ticket so how could they even think about reducing the refund.
No refund has been received to date a despite numerous promises deadlines given verbally and in writing but all failed.
Last person I spoke to was Matt who also promised to call back today and of course never did.
I have reported this matter to the police, action fraud, my bank, Azzy Flights bank, been to citizens advise etc.
It seems that these people could be cheating people out of £1000's and they continue to get away with it.
The police do not seem to be interested and this could be the tip of the iceberg.
For all I know they could be running a massive drugs operation. The problem with all the authorities they are too slow to react.
DO NOT DEAL WITH AZZY FLIGHTS OR AZZY TRAVEL UNDER ANY CIRCUMSTANCES AND DO NOT PAY THEM ANY MONEY TO THEIR BANK ACCOUNT.
These people must be stopped
Please pass on the message to as many people as possible.

[Dodobird]

Thank you for reporting these Twin_Turbo_Man. For the record;

http://www.azzytravel.co.uk/
Reservations 020 8166 8181
Accounts 020 8166 8173
complaint/Suggestions 020 8166 8182
Boundary House ,
Boston Road ,
London, W7 2QE ,
Company number 07709513
Write Email Us info@azzytravel.co.uk

According to the site, they claim to be IATA accredited with member number 91-285051

Their registration with UK Companies House shows this;

http://wck2.companieshouse.gov.uk/88...40/compdetails

Company Details

Name & Registered Office:
AZZY TRAVEL LIMITED
BOUNDARY HOUSE
BOSTON ROAD
LONDON
W7 2QE
Company No. 07709513

Status: Active
Date of Incorporation: 19/07/2011

Country of Origin: United Kingdom
Company Type: Private Limited Company
Nature of Business (SIC):
79110 - Travel agency activities
Accounting Reference Date: 31/12
Last Accounts Made Up To: (NO ACCOUNTS FILED)
Next Accounts Due: 19/04/2013
Last Return Made Up To: 29/02/2012
Next Return Due: 28/03/2013
Last Members List: 29/02/2012

Their physical address leads to this business center.

Their website registration shows this;

Whois

Domain name:
azzytravel.co.uk

Registrant:
azzy travel

Registrant type:
Unknown

Registrant's address:
154 Boston Rd
Hanwell
London
W7 2HJ
United Kingdom

Registrar:
GoDaddy.com, LLP. [Tag = GODADDY]

Relevant dates:
Registered on: 24-Sep-2011
Expiry date: 24-Sep-2013
Last updated: 30-Apr-2012

Registration status:
Registered until expiry date.

Name servers:
ns49.domaincontrol.com
ns50.domaincontrol.com

Now for Azzyflights;

http://www.azzyflights.co.uk/
0207 100 9427
0800 012 4356
0208 819 0412

They claim to have the same company number as Azzy Travel;

http://www.azzyflights.co.uk/policy/index.html

Azzy Travel customers are the biggest part of Azzy family, and they view us as their friends in Britain. Our highly capable Reservations Team is committed to getting the best for our dear clients, in terms of value, quality, great deals and most competitive air fares. The Customer Care Department takes care of all client concerns, suggestions and complaints. The organizational culture at Azzy Travel encourages and enables the Azzy squad to be most professional, efficient and compassionate towards the customers’ concerns, and make their travel experience memorable, relaxed and enjoyable. It is our mission to be committed to a comprehensive quality service where Customer is the driving force and the focal point of all business activity. Our office is UK based at Boundary House ,Boston Road , London, W7 2QE , Company number 07709513.

Their website registration details;

Whois

Domain name:
azzyflights.co.uk

Registrant:
AZZY TRAVEL LTD

Registrant type:
UK Limited Company, (Company number: 1684351)

Registrant's address:
154 BOSTON ROAD
LONDON
W7 2HJ
United Kingdom

Registrar:
UK2 Limited [Tag = UK2NET]
URL: http://uk2.net

Relevant dates:
Registered on: 22-Sep-2011
Expiry date: 22-Sep-2013
Last updated: 21-Dec-2011

Registration status:
Registered until expiry date.

Name servers:
ns65.domaincontrol.com
ns66.domaincontrol.com

[twin_turbo_man]

Update.
I tried to resolve this matter today after many failed attempts and I spoke to a new employee called June. She listened carefully to my complaint and agreed to pass my request for my callback to an assistant manager called Nigel.
I did receive a call back and it was from Charles Manley, he knew about my complaint and had many weeks back received my emails but was not able to comment as to why he did not reply. I can only assume he chose to ignore the emails.
He paid a cheque into my bank this morning for almost the full amount less the £350.00 that was deducted as penantly for receiving a refund!
He has also agreed to pay the £350.00 it shoud be £352.00 on Monday. Plus I have requested compensation as I had to pay KLM another £1200 odd for the same flights, loss of bargain.
Charles said that he would seek advise from management, he did offer £500 vouchers off another flight but I only had a few weeks to book it!
I wanted compensation in the form of money to offset me excess paid to KLM.
I agreed to, and once all monies cleared plus a satisfactory compensation settlement to remove this thread etc.
Charles was clearly worried about the reputation of Azzy Flights, it is a pity that he didnt think about that when he first had a chance to sort this out!

[Dodobird]

Originally Posted by twin_turbo_man

I agreed to, and once all monies cleared plus a satisfactory compensation settlement to remove this thread etc. Charles was clearly worried about the reputation of Azzy Flights, it is a pity that he didnt think about that when he first had a chance to sort this out!

Thank you for the update and I do hope you receive the rest of your refund with no problem. Should you not receive this refund, you may consider contacting ABTA (Association of British Travel Agents), who can guide you in filing a complaint with the ATOL (Air Travel Organizer's Licensing) scheme, which is in turn governed by the Civil Aviation Authority.

To answer your last comment about removing this thread, unfortunately, it's not going to happen. This forum is here to help people seeking information about internet scams or companies and will never serve the purpose of "blackmail". We work hard here to ascertain as much as possible that our members post their experiences freely and safely, as well as in good faith, which appears to be exactly what you have done. What you are welcome to do is update this thread if and when your refund comes in. Azzy Travel is as well welcome to post whatever their explanation may be, as long as they have read and abide by the forum guidelines.

[twin_turbo_man]

Monday 11th June.
I received an email from Charles Manley Manager copied below,
Good afternoon ! The refund of the balance amount £ 350.00 will appear in your account by the end of the day. I have put the matter through the higher management as soon as I hear from them will give you an update about the same,
Thanking You
Charles Manley
AZZY TRAVEL LIMITED
BOUNDARY HOUSE
BOSTON ROAD
LONDON
W7 2QE
Company No. 07709513

This was received after receiving the first refund that appeared as uncleared funds last Saturday. This was paid in to my account by cheque.
He promised to pay the balance and even though I had stated the correct amount in good time, he claimed to have not had time to stop his 'runner' to pay the lower figure.
It is now Wednesday evening and still no refund of £352.00. I was told on Monday PM, verbally by Charles, that the money would now appear next day.
I was under the impression that he paid, this time, by bank transfer something that Alex and many others had advised that they do not do!
I have been calling Azzy every day since and today/yesterday advised that Charles is in a meeting.

See this email received from Nigel assistant manager on Tuesday 12th June at 1703HR. He told me verbally that the money had been paid in at 1600HR that day, somewhat different to what Charles had advised.

'Kindly be advised that the refund of £ 352 has been made to your account.



Kindly contact me in case you have queries.



Thanks and Regards



Nigel





AZZY TRAVEL LIMITED



BOUNDARY HOUSE
BOSTON ROAD
LONDON
W7 2QE
Company No. 07709513
I do not know now what to think and as far as I am concerned Azzy Flights old game has started again, promise routine and no action.
If the payment was made by bank transfer then it should have appeared by now.
I am still suspicious about this company.
If everything else was ok, it must be the worst company I have had the misfortune to deal with. No internal communication, no customer service and no business sense.
I will keep this site updated as this saga continues.
I will not give up and still expect a compensation payment.
I may have to file a case against Azzy Travel via the County Court.
If Charles had any common sense, he would have at least replied to my emails, and what I have been sending to him everyday or leave a voicemail at home.

[twin_turbo_man]

Azzy Flights/Travel are not a member of or registered against ABTA or ATOL. There is no protection if this company chooses not to be a member of these organisations. Look at their website.
I know that they use Southall Travel, a large reputable organisation, who are bonded to these organisations, for booking flights with airlines on a third party basis. I do not know who else Azzy use and indeed if they are registered with any other airlines bookings system. Certainly not KLM.
On the face of if, no protection and only payments accepted to a bank account (no protection there either). They dont accept credit card payments and we can all see why.
I would not recommend anyone using these people, based on my experiences especially regarding communications.
There is only one thing they are good at, dealing with your initial enquiry will call you back and bend over backwards for you, until you pay the money then all goes wrong, no suprise there!
It is almost as if all the Azzy agents are pre-briefed to supply responses that are not correct and part of the whole operation to purposely delay things with devious tacticts.

[twin_turbo_man]

First payment cleared today as usable funds. Remember this was a cheque paid directly into my bank account.
All the others issues remain and waiting for £352.00 to appear and my compensation payment.
I remain suspicious about this company.

[twin_turbo_man]

Once again I have spent nearly an hour trying to obtain a telephone reply from Azzy Flights listening to 'can can' music and you are 2nd in line or 1st in line or next in line, but then cut off many times.
Finally with persistence, I obtained a reply and asked to speak to Charles or Nigel. I was put on hold and then, Alex spoke to me. Alex is the very first person that I dealt with to organise the flights.
He explained that I would not be receiving the refund of £350.00 or £352.00 as this was the amount that Azzy had to pay to Crystal Travel Ltd. for a duplicate reservation. I have 2 emails one from Charles Manley senior to Alex promising this refund also a promise email from Nigel assistannt manager.
I have always maintained that I had rung around for the best deal and given information as required by different travel companies.
I forwarded Azzie the payments, and on time, as stated earlier in this thread so why would I want to book with anyone else? Alex also stated that the refund takes 8/9 weeks and that is why it took so long. I pointed out that email/verbal promises varied in timescales quoted, even my bank was told 9 days then reduced to 5 days etc.
I further stated that his staff had no consistency with giving information about refund timescales and on many occasions I had been given effective false promises.
I explained to Alex forgetting the 'technical issues that had been resolved' and as quoted by Alex, I did not receive my etickets as promised. No follow up to say they could not be issued and left to me call again at the last minute to cancel to that I could book direct with KLM.
I also explained that I had no choice to re-book direct and pay more, approx £1200.00. Had I have received the etickets from Azzy in the first place, this thread would not even be here.
After some reasonable discussion and it seems that Alex, who is also a manager, has been away on business/urgent family matters, agreed to refund in 15 minutes by Lloyds TSB plc to Lloyds TSB plc fast pay transfer £352.00. Alex would have dealt with this earlier if he was not away!
I replied by stating he should have left messages or delegated the case to someone else in his absence.
He also will speak to Charles re. my claim for compensation that was discussed last Saturday. Charles/Nigel has not replied to any of my emails since Mon/Tues.
Alex and myself, agreed that he would call me at approximately 1600HR to make the transfer whilst still on the phone to me and at the same time he wanted me to remove this thread.
I pointed out that the administrator has stated earlier that the thread would not be removed stating reasons. If this is the case then this will block my chances of the final refund.
I will update this thread at around 1600HR when I receive my call from Alex.
Alex will also be providing a reply to this thread supporting the reasons no eticket was issued due to the duplicate booking issue that had been resolved prior to my travel date.

[Dodobird]

Originally Posted by twin_turbo_man

I pointed out that the administrator has stated earlier that the thread would not be removed stating reasons. If this is the case then this will block my chances of the final refund.

If your reimbursement from Azzy Travel is blocked because of our refusal to remove this thread, this amounts to blackmail from Azzy Travel and makes them out to be clear cut scammers in my book.

Originally Posted by twin_turbo_man

I will update this thread at around 1600HR when I receive my call from Alex.

I certainly hope you will and that the reply will hold favourable information about your refund.

Originally Posted by twin_turbo_man

Alex will also be providing a reply to this thread supporting the reasons no eticket was issued due to the duplicate booking issue that had been resolved prior to my travel date.

He's most welcome to do so. On my part, I'd very much like to have an explanation from him with regards to the IATA number listed on their website and the fact that they're not registered with ABTA and the ATOL scheme and don't seem to be issuing air tickets under their own name.

[twin_turbo_man]

Alex called back at approx. 1640HR and explained that he had left it later to allow my partner to wake up.
He first of all asked me to log into my online bank account and not indicating as to why. In the meantime I asked him how the enquiries had been progressing regarding my claim for compensation.
He had spoken to Charles and between them they are now offering a £600.00 Business Class Travel voucher valid for one year. This had been checked with the airlines and not sure what that meant!
I explained that the offer is moving in the right direction as it would, in value, represent 50% of the difference I had to pay KLM on my credit card.
I further advised that, as we had no intention to travel next year and possibly over 2 years this voucher would be of no benefit at all.
I suggested that this should be refunded as money.
Alex became a little defensive and explained that is all he had achieved today as not being able to speak to the directors of the company. I accepted this element of his explanantion as feasable and therefore agreed that he would update me further tomorrow.
We discussed the issue of thread removal, and I informed him that I had asked about this. Three levels of approval would be required before this request would be granted and Alex understood this concept.
He wanted to find on the thread where I had said the thread would be removed. I suggested that he read the thread in full to find my relevant response, and obviously had not done that up to this point. He explained that he would call back in about 5 minutes.
At the end of this thread and at 1816HR he has not called back.

[twin_turbo_man]

Charles sent me an email yesterday Tuesday 19/06 as per below confirming the refund and this has reached my account.
I have confirmed from our finance that the balance payment of £ 350 has been debited from our account & the money is lying with your Account, You should have received the available fund of £ 350 in your account yesterday.
As per our promise We have have refunded the full payment to you, Now its your time to keep your promise.
Thanking You
Charles Manley



AZZY TRAVEL LIMITED

BOUNDARY HOUSE
BOSTON ROAD
LONDON
W7 2QE
Company No. 07709513

Originally Posted by twin_turbo_man

As per our promise We have have refunded the full payment to you, Now its your time to keep your promise.

What's that? What promise is this then TTM? Does this plonker still think that this thread is going to go away? I do hope he holds his breath whilst he waits.

[Dodobird]

Originally Posted by twin_turbo_man

As per our promise We have have refunded the full payment to you, Now its your time to keep your promise.
Thanking You
Charles Manley

AZZY TRAVEL LIMITED

BOUNDARY HOUSE
BOSTON ROAD
LONDON
W7 2QE
Company No. 07709513

Thank you for confirming the refund, twin_turbo_man. This is one good point for Azzy Travel. But I certainly don't see where he thinks that any promise on your part was made to remove the thread. From the exchanges you copied me on, you made it quite clear that this matter was out of your control.

[twin_turbo_man]

My earlier reply, dated 16th June on this forum, should have made it quite clear to Charles or Alex that there are procedures and requirements to be met before considerations are made to remove such a thread. I did explain this to Alex, and it is out of my control.

[Dodobird]

We are presently being threatened with legal procedure by Azzy Travel for our refusal to remove this thread. While Azzy Travel is a duly registered company in the UK and duly registered agency with IATA, we were supplied with the full email exchange between Azzy Travel and its client, which personally causes me reason for concern;

- Azzy's company registration was first verified by myself on November 29th, 2011 and showed this contact information in UK's companies house;

Name & Registered Office:
AZZY TRAVEL LIMITED
154 BOSTON ROAD
LONDON
HANWELL
W7 2HJ
Company No. 07709513

Status: Active
Date of Incorporation: 19/07/2011

Country of Origin: United Kingdom
Company Type: Private Limited Company
Nature of Business (SIC):
None Supplied
Accounting Reference Date: 31/07
Last Accounts Made Up To: (NO ACCOUNTS FILED)
Next Accounts Due: 19/04/2013
Last Return Made Up To:
Next Return Due: 16/08/2012
Previous Names:
No previous name information has been recorded over the last 20 years.

This is a street view of that address;

http://maps.google.ca/maps?hl=en&pq=...ed=0CAkQ8gEwAA

Their new registration details now show;

http://wck2.companieshouse.gov.uk/7f...8b/compdetails

Company Details

Name & Registered Office:
AZZY TRAVEL LIMITED
BOUNDARY HOUSE
BOSTON ROAD
LONDON
W7 2QE
Company No. 07709513

Status: Active
Date of Incorporation: 19/07/2011

Country of Origin: United Kingdom
Company Type: Private Limited Company
Nature of Business (SIC):
79110 - Travel agency activities
Accounting Reference Date: 31/12
Last Accounts Made Up To: (NO ACCOUNTS FILED)
Next Accounts Due: 19/04/2013
Last Return Made Up To: 29/02/2012
Next Return Due: 28/03/2013
Last Members List: 29/02/2012

Googling the new physical address shows many companies with the exact same address;

http://www.google.ca/search?sugexp=c...ADLONDONW7+2QE

Which eventually leads us to this;

http://www.easyoffices.com/serviced-...ston-road/3123

Which offer virtual and office rentals.

Verifying the phone numbers lead us to one of UK's major Voip telephone providers;

http://www.numberingplans.com/?page=...is&sub=phonenr

http://www.magrathea-telecom.co.uk/services/

The contact information in one of the emails sent to the client of Azzy Travel showed this;

Thanks and Regards

Alex

AZZY FLIGHTS LIMITED
BOUNDARY HOUSE
BOSTON ROAD LONDON W7 2QE
Company No. 07709513

Sales-0800 0124 356 | Direct Line- 44203 384 0261|
e mail- alex@azzyflights.co.uk
web- www.azzyflights.co.uk | EXTENSION : 8710

This number leads directly to another Voip service provider;

http://www.numberingplans.com/?page=...is&sub=phonenr

http://www.telappliant.com/

The original reservation problem originated because the client first put a hold on seats through another legitimate UK travel agency, for which he supplied me with the full confirmation and for which no monies were paid. This confirmation shows that the client had 24 hours to complete payment for the booking, or the booking would be cancelled. Nowhere on this confirmation was there any mention of a fee of 175 pounds per passenger for cancellation of an unpaid/unconfirmed booking. But Azzy Travel confirmed to me that charge, but was unable to provide me a copy of the invoice of the other agency to confirm this.

charles@azzyflights.co.uk via fraudwatchers.org
4:26 PM (18 hours ago)

to Lisa, FW
Hi Lisa,

I do not have any link with the other travel agency but you can confirm with <name removed> that he was asked to pay £ 350 as cancellation or they will not release the booking from their end and that was the reason several of our bookings were canceled, the airline is going to debit us in future for holding several space in the flight and not issuing ticket in any of them. The entire mess took place just because of the dupe booking done by <name removed>, Although as a courtesy we have already refunded the full amount to <name removed> but the moment we receive a debit note from the airline we may take a legal action to recover our debit note.

We are full fledged IATA Company, and the thread in your website is spoiling our clientele. I want you to please remove the entire thread from your website immediately or we will take a legal action with in next 24hours, We spend a huge amount on advertising on internet and we are loosing all our money because of your website links, Its been almost a week now and our 1 days spending on advertisement are £ 750-1000 x 7 days till today will be claimed through the court & your web servers will made to be shut until court decision.

Please remove the entire thread immediately.

Thanking You

Charles Manley
Azzy Travel Ltd

Azzy Travel's client was never provided with an actual invoice for his booking, except for this email;

From: alex@azzyflights.co.uk [mailto:alex@azzyflights.co.uk]
Sent: 11 April 2012 12:14
To: <removed>
Subject: Your flights to Manila.


Dear <removed>,

Greetings from Azzy flights,

Kindly check the following flight details for your travel to Manila.

If you wish to book the following flights, kindly call us back on 0203 384 0216 ( Alex ).

Please Note: Kindly pay the balance amount today, so that we can go ahead and get the tickets issued for your travel and avoid any hassle further.

Total Cost : £ 4844 ( 2 ADT )
Deposit Paid : £ 2000
Remaining Balance : £ 2644

Trip Locator: Z4G2CN

Wednesday 25 April 2012 Air
KLM Royal Dutch Airlines - Flight KL 1512 Status: Confirm
OPERATED BY KLM CITYHOPPER
Depart: Norwich Airport Airline Ref: 7VFGC9

Norwich, GB Seat:

5:20 PM Class: J-Business Class


Mileage: 150
Arrive: Amsterdam-Schiphol Airport Travel Time: 0:55

Amsterdam, NL Stopovers: 0

7:15 PM Aircraft: F70


Meal: Meal
Baggage Allowance: Contact KLM Royal Dutch Airlines for baggage charges information.
Remarks:

Wednesday 25 April 2012 Air
KLM Royal Dutch Airlines - Flight KL 0807 Status: Confirm
Depart: Amsterdam-Schiphol Airport Airline Ref: 7VFGC9

Amsterdam, NL Seat:

8:40 PM Class: Z-Business Class


Mileage: 6633
Arrive: Manila Ninoy Aquino Int'l Airport Travel Time: 15:35

Manila, PH Stopovers: 1


Taiwan Taoyuan International Airport, Taipei, TW

Thursday, April 26, 2012


6:15 PM Aircraft: Boeing 777-200/300

Terminal 1 Meal: Meal
Baggage Allowance:
Remarks:

Tuesday 15 May 2012 Air
KLM Royal Dutch Airlines - Flight KL 0808 Status: Confirm
Depart: Manila Ninoy Aquino Int'l Airport Airline Ref: 7VFGC9

Manila, PH Seat:

7:40 PM Class: Z-Business Class

Terminal 1 Mileage: 6633
Arrive: Amsterdam-Schiphol Airport Travel Time: 16:30

Amsterdam, NL Stopovers: 1


Taiwan Taoyuan International Airport, Taipei, TW

Wednesday, May 16, 2012


6:10 AM Aircraft: Boeing 777-200/300


Meal: Meal

Remarks:

Wednesday 16 May 2012 Air
KLM Royal Dutch Airlines - Flight KL 1505 Status: Confirm
OPERATED BY KLM CITYHOPPER
Depart: Amsterdam-Schiphol Airport Airline Ref: 7VFGC9

Amsterdam, NL Seat:

9:20 AM Class: J-Business Class


Mileage: 150
Arrive: Norwich Airport Travel Time: 0:50

Norwich, GB Stopovers: 0

9:10 AM Aircraft: F70


Meal: Meal

Kindly deposit/transfer the payment on the below account.

Bank Details

Bank : BARCLAY BANK
Account Name: AZZY TRAVEL LTD
Sort Code: <removed>
Account Number : <removed>

Should you need any more details about this please feel free to contact me on my direct line number 0203 384 9053.

NOTES & BOOKING CONDITIONS

#01. Please reconfirm flights at least 72 hours in advance directly with the airline. Please check-in at least 3 hours before departure.

#02. All tickets are 100% Non refundable / Non changeable once issued.

#03. You may cancel your booking at any time as long as it is communicated to us in writing. As this incurs administration costs, we will retain your deposit (deposits are non-refundable) and additional cancellation charges may apply subject to booking fees charged by the airlines agents. Cancellation charges on airline tickets are dependent on the airline, the fare type and when cancellation takes place, varying from 25% to 100%; please check at the time of booking. It should be noted that the majority of discounted airline tickets carry a 100% cancellation charge. If the reason for cancellation is covered under the terms of an insurance policy, you may be able to reclaim these charges. Refunds take approx 8 - 10 weeks to process from the time the tickets are returned.


#04. All If after booking you wish to change your travel arrangements, we will do our utmost to meet this new instruction as long as they are received by us in writing and accompanied by an amendment fee. Please enquire for more details with your consultant. Alterations cannot be made to passenger names and it is your obligations to book under the correct names as they appear in the relevant passport. Name changes will be treated as cancellations and will be subject to the cancellation charges set out below. Please note that some travel arrangements cannot be changed after a reservation has been made and any alterations will incur a 100% cancellation charge. All fares are subject to change, sometimes without advance notice: it is therefore in your own interest to finalize payment as soon as possible, as fares can only be guaranteed if full payment has been received.

#05. Kindly reconfirm all the terms and conditions regarding your reservation before confirming .

#06. All initial deposits are non refundable if client fail to make balance payment on due date/time .

#07. We strongly recommend you buy insurance before travelling.

#08. All quotes are subject to availability and prices are valid for same day booking.

#09. You are required to check in 3 hours prior to departure on longhaul and 2 hours prior to departure for shorthaul flights.

#10. At any stage if you change your mind about travel, the deposits are 100% non refundable, non changeable & transfer .

#11. All the fares are 100% instant purchase & subject to the fluctuation of taxes & fares by the time we receive the payment by customer, any such differences shall be borne by the customer only.

#12. It is mandatory to carry a machine readable passport or valid visa for travel to USA. Please contact the Embassy or Consulate of your intended destination/transit point for details on passport and visa requirements.

#13. Please note that your passport should be valid for at least 6 months from the date you return to the U.K

#14. The person in whose name the booking is made acts on behalf of all other persons named and becomes responsible to us for all payments in respect of the booking. If you are making a payment less than eight weeks prior to departure you must pay the total cost of flights / holidays. If you do not pay as described above, your flights / holidays will be automatically cancelled. We do not send reminders. We are entitled to cancel your flights / holidays for non-payment as specified. Should we have to cancel your flights / holidays because you have failed to pay, you will be liable to pay us cancellation charges.

#15. All Fares and schedules are subject to change without prior notification. Passenger will get ticket before the 20 days of travel date

#16. Deposit does not guarantee the fare.

#17. Tickets are Non-Changeable Non-Transferable

#18. Please check visa & Transit visa requirements with relevant Embassy / High Commission



Please feel free to contact us any further query



Thanks and Regards

Alex

AZZY FLIGHTS LIMITED
BOUNDARY HOUSE
BOSTON ROAD LONDON W7 2QE
Company No. 07709513

Sales-0800 0124 356 | Direct Line- 44203 384 9053|
e mail- alex@azzyflights.co.uk
web- www.azzyflights.co.uk | EXTENSION : 8710

After being promised his tickets many times with no explanation other than issuance problems, Azzy Travel's client contacted KLM directly and booked his flights with them after being told by the KLM agent that no ticket had been issued in his names, although numerous bookings had been made for him by yet another legitimate UK travel agency.

Azzy Travel did confirm the use of a 3rd entity for the booking in this email to me;

The numerouse reservations were made to retain the flight booking, and the bookings were being cancelled by airline due to the dupe booking with other agency later an airline official confirmed us that these reservation are being cancelled due to the dupe booking held, he also inserted a message in our booking stated above. <name removed> is just a trade partner, used in exchage of airline deals.

UK laws require full disclosure on any travel invoice, including the name, ATOL registration and contact information of a 3rd party booking;

http://travellawquarterly.co.uk/imag...tions_2102.pdf

The same type of disclosure is required in the case of distance selling by UK's OFT;

http://www.oft.gov.uk/business-advic...el+regulations

[twin_turbo_man]

I was very interested to read from Azzy's email (Charles Manley) that the issue was caused by a duplicate booking, however, as indicated in an earlier part of this thread the so called duplicate 'reservation' was valid for only 24 hours. In any event I was told verbally and via emails from Alex that the issue had been resolved and therefore I expected etickets from Azzy Travel.
Even up to a week before travelling I still had no tickets and no satisfactory explanation from Azzy. If they were any business at all they would have bent over backwards to send me etickets or if they could not I should have been offering a refund anyway. Alex did know how close my departure date was approaching.
Still having this worry hanging over us caused so much stress, even on the day of our departure , Matt even promised us the refund that morning and advised me check our bank account. Of course no money arrived.
Also another point and when I asked for a refund, I stated it should be paid by bank transfer exactly the same way as I had paid Azzy (very promptly as well). Alex and others have also stated that they do not issue refunds by bank transfer and only by echeque (whatever that means). Charles arranged for the final payment by bank transfer!
Charles also mentioned that Azzy have several different bank accounts (different banks) and set up to pay various airlines! Interesting as I was under the impression that Azzy book flights through third party agents and not direct to airlines?
KLM do not have any financial relationship with Azzy Travel and I was verbally advised this by a KLM representative.
Charles made a statement that he had received the two emails from me asking about the refund and when I asked why he didnt respond, he admitted that he could not answer me. Suspicious!
Alex told me recently that he had been away for some while and in the middle of all this. If Alex, stating that he is also a manager, knew that my issue had been unresolved why did he not ask someone to takeover and continue to deal with my problem whilst he was away?
It is simple, etickets take hours or even minutes to issue from a travel organisation. I have never had any issues with previous organisations and etickets always issued swiftly after payment is made.
Alex and the all the rest of the people chose not to deal with my eticket issues, no reponse to emails and various people hard to get hold of.
If no etickets and no money passed to any airline, the refund should have been offered, simple. I should not have spend to much and effort trying to get money back that was mine.
Finally and as many emails prove, I had been given so many different timescales to provide my refund, hours, days or weeks.
And because I received my refund when I did, all Alex could say was that 8/9 weeks was the standard time to receive a refund. Why make customers wait over 2 months for money that is rightfully theirs? That cannot be right!
Apart from the points raised by Lisa about the legal behavours of Azzy, all the other issues I have stated in this update would, I am sure indicate to anyone reading this, Azzy have gone about their business in a very suspicious way.
I hope that anyone else that has had the misfortune to deal with Azzy Flights and has experienced a similar problem, to come forward and report this.
I warned Alex, Matt and several others and many times that I would take action due to the way they had treated me.
If Alex or Charles wanted to avoid this escalation then they should have dealt with this when they had a chance. It is well documented, and from email exchanges, that Azzy Flights had more than enough chances.
I will still be seeking compensation for the stress, inconvenience, lack of sleep and being financially out of pocket for 'loss of bargain' due to paying KLM an extra £1200 for the same flights. And becuase I have not been able to clear that excess, and my refund so late, I have now been charged interest, nearly £200.00.
I have had no follow up to Alex's offer of £600 worth of Business Class travel vouchers.
Perhaps this will produce another round of chases that I have become very accustomed to with Azzy Travel.

[twin_turbo_man]

Charles has stated in one of his email responses that he has been waiting a week for the thread to be removed!
I have waited nearly 3 months for no etickets and a full refund!
Perhaps Charles is beginning to feel what it is like to wait and also so far, only about a week.
When somebody wants or is promised something from another person and this does not happen, it produces stress in various forms.
As time passes the stress and anxiety levels increase!
I have always answered Charles Manley's emails in a timely fashion and provided him with a full explanation about the thread removal issue. Charles or anyone else from Azzy have never replied to me satisfactorily when related to my etickets or refund.

have paid £852 fare with these people to Manila with Cathay Pacific. Great price, huh? Well, it would be if I got the e-tickets!! I paid a deposit back in March and the balance at the start of June. I have been PROMISED e-tickets many times by NIGEL. Each time telling me that they would be there at the end of the day, and then after 72 hours, and so on. More calls and reassurances than I can count! He hardly ever replies to emails, though I have kept copies of mine. After continuing this way, I have contacted my representative, who got no luck as yet, though he will continue trying. The Nationwide (my bank) fraud prevention were very interested, and tried contacting them. No success. They stayed on the phone while I called Azzy back and witnessed the conversation today. I am now being told wait till 2nd July and told that is within their terms and conditions. But why was I lied to so many times? I told them at the start I needed time to get disability assistance arranged (I am registered Blind) but no understanding whatsoever. I am reasonably convinced that I will probably get them in the end, but I fear they will try to ask more money at the time, even though I have paid IN FULL at their own admission. hese people have caused me a lot of pain and stress to the point where I have made myself severely depressed. HONESTY would have prevented this. I am not in a position to accuse them of being scammers yet, but my advice is do not deal with them. I will be fair and admit on this thread if I receive them, but the way I have been treated is appalling. NO ONE SHOULD HAVE TO GO THROUGH THIS. Nigel has told me many lies, and last night his colleague told me that he tells lots of lies. When I asked why they continue to employ him, I was told that Nigel was senior management!!! I NEVER come on the net and say bad things out of spite. As a Christian I will not lie. I hate talking this way, but feel a duy to warn others. I have eventually had an email confirming I will get them on 2nd July, but no conirmation that they will not ask me for more. Of course I will post if I get ths reassurance, but funny he only assured me of the issuing in writing. I will be contacting carious media bodies, including disability rights organisatons such as Royal National Institute for the Blind soon, unless I get some proper news soon. It feels like I have had £852 stolen. PLEASE BEWARE. Any advice welcome. If it gets past 2nd July and nothing arrives it will be too late for me to get a descent flight on my travel date so soon after. So even if I did eventually get a refund THAT IS NOT THE POINT. If they are reading this, I assure them I will post on here if things sort out well SOON. Otherwise I will go all the way. But I feel that they are not in a psition to give e-tickets anyway. So I expect I will be proved right!

[Dodobird]

Howardnwhite,

I'm not sure that I understand your problem with Azzy Travel properly; you mention paying 852 pounds for a ticket to Manila, yet have not received it. You say you finalized payment on it in early June. What excuse did Azzy Travel give you for not issuing the ticket yet?

Would you please explain what disability insurance has to do with this? I'm afraid you lost me there.

Should you wish to show me the email exchange you have had with them, you may register on site and contact me via the private messaging system so that I may give you my email address.

[twin_turbo_man]

I was sorry to read about your experience and so much like the suffering I have gone through with these people.
I would strongly recommend that, if you do not receive your etickets or indeed a refund, as that will be your only other option, then do not under any circumstances give up.
Call/email Azzy Flights every day, taking down names of all the people you speak to. If they offer a call back do not accept, and persist by holding the line until you do get some satisfaction. Use the published 0800 number if your call provider does not allow free calls to landlines. Azzy may have to pay for some of the incoming call costs when providing a free 0800 service to allow potential victims to call them!
The main person seems to be Charles Manley a manager, Nigel is an assistant manager.
The only person that seemed to react to my wishes in a timely fashion was a lady called June, a trainee god help her!
I know Dodobird will do all she can to help you.