Ansett
22 November 2005, 13:04
A statement from the ANZ Bank's website
- you can find the original here (http://www.anz.com.au/ProtectYourBanking/secAlerts.asp)
Important message for Internet Banking customers
Customers have recently been targeted with a hoax email leading to a false bank website.
The email is asking ANZ customers to confirm their account details. When the link in the email is clicked on, a false ANZ Internet Banking log on page appears and account information may be captured if details are entered.
Always ensure that you only log on to ANZ Internet Banking by typing www.anz.com into the address bar, rather than following links to the ANZ website. Disregard any emails that advise otherwise.
What does it look like?
http://radans.com/scambait/anz.jpg
(please note, fraudwatchers.org has removed the link by painting over it, as we would not want anyone actually going there)
Customers who have received the email and are concerned should contact ANZ's Internet Banking Help Desk on 13 33 50.
What should I do if I receive a hoax email?
1. Delete the email
If you receive a hoax email, delete the email immediately. Do not click on any links and; do not open any attachments. Never provide personal details or sensitive information such as your PIN, password, customer registration information, or other log on details.
ANZ does not send out emails requesting personal or account information.
2. Report the incident
All hoax email incidents should be reported to ANZ's Internet Banking Helpdesk on 13 33 50 (International +61 3 9683 8833). Please refer to the helpdesk for any further questions.
3. Scan your computer for viruses
Many hoax emails contain viruses or Trojan Horses (key logger), which are downloaded to your computer when you open any attachments or select any included links. If you have clicked on any items within the email, run a complete virus check of your computer. ANZ recommends that you perform virus scans on your computer regularly.
4. Reset your Internet Banking password
After scanning your computer and ensuring it is free of viruses or Trojans, reset your Internet Banking password by calling ANZ's Internet Banking Helpdesk on 13 33 50 (International +61 3 9683 8833).
I don't have anti-virus protection.
Computers without anti-virus protection or out-of-date anti-virus programs are vulnerable to future attacks by malicious software like viruses or Trojans. Anti-virus programs are a simple and inexpensive way to protect your personal details from these threats.
A number of different vendors such as Symantec and Trend Micro can provide complete suites of Internet security software.
ANZ recommends that you do not use ANZ Internet Banking until you have up-to-date anti-virus protection.
I received a hoax email from another financial institution.
Hoax emails can imitate any organisation or financial institution. You may receive emails imitating organisations that you have no affiliation with.
If you receive a hoax email claiming to be from another organisation or financial institution, delete the email immediately and scan your computer for viruses. Do not click on any links or open any attachments.
For enquiries or further information please call:
* ANZ Internet Banking Enquiries
13 33 50, 24 hours a day, seven days a week.
(International +61 3 9683 8833)
* General Enquiries and Phone Banking
13 13 14, 24 hours a day, seven days a week.
(International +61 3 9683 9999)
* Lost or Stolen Credit Cards
1800 033 844, 24 hours a day, seven days a week.
(International +61 3 9683 7043)
© Copyright Australia and New Zealand Banking Group Limited (ANZ)
Quoted here by Fraudwatchers.org for the convenience of people new to the internet and/or in the process of being scammed.
- you can find the original here (http://www.anz.com.au/ProtectYourBanking/secAlerts.asp)
Important message for Internet Banking customers
Customers have recently been targeted with a hoax email leading to a false bank website.
The email is asking ANZ customers to confirm their account details. When the link in the email is clicked on, a false ANZ Internet Banking log on page appears and account information may be captured if details are entered.
Always ensure that you only log on to ANZ Internet Banking by typing www.anz.com into the address bar, rather than following links to the ANZ website. Disregard any emails that advise otherwise.
What does it look like?
http://radans.com/scambait/anz.jpg
(please note, fraudwatchers.org has removed the link by painting over it, as we would not want anyone actually going there)
Customers who have received the email and are concerned should contact ANZ's Internet Banking Help Desk on 13 33 50.
What should I do if I receive a hoax email?
1. Delete the email
If you receive a hoax email, delete the email immediately. Do not click on any links and; do not open any attachments. Never provide personal details or sensitive information such as your PIN, password, customer registration information, or other log on details.
ANZ does not send out emails requesting personal or account information.
2. Report the incident
All hoax email incidents should be reported to ANZ's Internet Banking Helpdesk on 13 33 50 (International +61 3 9683 8833). Please refer to the helpdesk for any further questions.
3. Scan your computer for viruses
Many hoax emails contain viruses or Trojan Horses (key logger), which are downloaded to your computer when you open any attachments or select any included links. If you have clicked on any items within the email, run a complete virus check of your computer. ANZ recommends that you perform virus scans on your computer regularly.
4. Reset your Internet Banking password
After scanning your computer and ensuring it is free of viruses or Trojans, reset your Internet Banking password by calling ANZ's Internet Banking Helpdesk on 13 33 50 (International +61 3 9683 8833).
I don't have anti-virus protection.
Computers without anti-virus protection or out-of-date anti-virus programs are vulnerable to future attacks by malicious software like viruses or Trojans. Anti-virus programs are a simple and inexpensive way to protect your personal details from these threats.
A number of different vendors such as Symantec and Trend Micro can provide complete suites of Internet security software.
ANZ recommends that you do not use ANZ Internet Banking until you have up-to-date anti-virus protection.
I received a hoax email from another financial institution.
Hoax emails can imitate any organisation or financial institution. You may receive emails imitating organisations that you have no affiliation with.
If you receive a hoax email claiming to be from another organisation or financial institution, delete the email immediately and scan your computer for viruses. Do not click on any links or open any attachments.
For enquiries or further information please call:
* ANZ Internet Banking Enquiries
13 33 50, 24 hours a day, seven days a week.
(International +61 3 9683 8833)
* General Enquiries and Phone Banking
13 13 14, 24 hours a day, seven days a week.
(International +61 3 9683 9999)
* Lost or Stolen Credit Cards
1800 033 844, 24 hours a day, seven days a week.
(International +61 3 9683 7043)
© Copyright Australia and New Zealand Banking Group Limited (ANZ)
Quoted here by Fraudwatchers.org for the convenience of people new to the internet and/or in the process of being scammed.